DellTM does not need any special introduction, its a great company with great products. DellTM was known for it’s excellent product delivery times and methods which were innovative at the time. Once again, DellTM has worked its way into a level of innovation and creating a level of confidence to others who would wish to follow-suit, by entering a virtual world where so many potential customers can be accessed and communicated. DellTM offers a level of customer services in-world (within Second Life), which is indeed a step forward in the Customer Services sector, which sometimes can need a lot of improvement in general (not in specific to DellTM).
Customer Services via Second Life, can be comparatively economical yet more effective. But it all depends on the level of concentration a business institution would wish to commit itself within Second Life i.e. employing sufficient number of Customer Service Executives who are trained to the in-world conditions (technical and other).
For a description of DellTM’s virtual home, it can be considered as a well built set of islands that can be accessed via bridges, or simply travel using a next-generation POD (unorthodox in DellTM island, simply fly around). Further, i think i’ll let the video do the rest of the description, and enjoy!
Thank You
